Privacy Policy

This website is operated by Sparkle Brands Limited. We take the protection of your personal data seriously. This policy explains what personal information we collect when you use the website, place an order, or fill in any of our forms, how we use it, who we share it with, and the choices available to you. Your submission of personal information through the store is also governed by our Terms & Conditions.

In using some of the features offered on the Website, you may be asked to provide certain Personal Information (or personal data), for example, your name and e-mail address. We receive and store any information you knowingly provide to us when you create an account, make a purchase, or fill any forms on the Website. When required, this information may include the following:

• Account details (such as username, password, etc)
• Contact information (such as email address, phone number, etc)
• Basic personal information (such as name, etc)
• Payment information (such as credit card details, bank details, etc) — entered directly on the DPO Group secure payment page, never stored on our servers
• Location data (such as the physical address you may provide us with for delivery, etc)

You can choose not to provide us with your Personal Information, but then you may not be able to use or take advantage of some of the features on the Website. In order to make the Website and Services available to you, or to meet a legal obligation, we may need to collect and use certain Personal Information. If you do not provide the information that we request, we may not be able to provide you with the requested products or services.

Any of the information we collect from you may be used for the following purposes:

• Create and manage user accounts
• Fulfill and manage orders
• Deliver products or services
• Improve products and services
• Send marketing and promotional communications (only where you have ticked the consent box)
• Send product and service updates
• Respond to inquiries and offer support
• Calls to offer assistance / provide updates on delivery
• Request user feedback to improve user experience
• Run and operate the Website and Services

Processing your Personal Information depends on how you interact with the Website and Services, and if one of the following applies: (i) you have given your consent for one or more specific purposes; (ii) provision of information is necessary for the performance of an agreement with you and/or for any pre-contractual obligations thereof; (iii) processing is necessary for compliance with a legal obligation to which you are subject; (iv) processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in us; (v) processing is necessary for the purposes of the legitimate interests pursued by us or by a third party. We may also combine or aggregate some of your Personal Information in order to better serve you and to improve and update our Website and Services.

Depending on the requested Services or as necessary to complete any transaction or provide any Service you have requested, we may share your information with our trusted third parties, affiliates, contracted companies, and service providers (collectively, 'Service Providers') we rely upon to assist in the operation of the Website and Services available to you and whose privacy policies are consistent with ours or who agree to abide by our policies with respect to Personal Information. We will not share any information with unaffiliated third parties.

Service Providers are not authorized to use or disclose your information except as necessary to perform services on our behalf or comply with legal requirements. Service Providers are given the information they need only in order to perform their designated functions, and we do not authorize them to use or disclose any of the provided information for their own marketing or other purposes. We will share and disclose your information only with the following categories of Service Providers:

• Fulfillment of orders or services placed, including deliveries where requested
• Payment processors (DPO Group)
• Sales and marketing services
• Website hosting service providers

We may also disclose any Personal Information we collect, use or receive if required or permitted by law, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

We offer electronic newsletters and updates to which you may voluntarily subscribe at any time. Wherever we collect your details — at checkout, on our contact form, or when creating an account — marketing communication is sent only if you have ticked the consent box: 'I consent to receiving marketing communication on the latest offers and discounts on my given email address and telephone number.'

We are committed to keeping your e-mail address confidential and will not disclose your email address to any third parties except as allowed herein or for the purposes of utilizing a third-party provider to send such emails. We will maintain the information sent via e-mail in accordance with applicable laws and regulations. You can withdraw your consent at any time by contacting us on info@sparklebrands.com.

In the event we become aware that the security of the Website and Services has been compromised or Users' Personal Information has been disclosed to unrelated third parties as a result of external activity, including, but not limited to, security attacks or fraud, we reserve the right to take reasonably appropriate measures in accordance with the respective laws governing the same, including, but not limited to, investigation and reporting, as well as notification to and cooperation with law enforcement authorities. In the event of a data breach, we will make reasonable efforts to notify affected individuals if we believe that there is a reasonable risk of harm to the User as a result of the breach or if notice is otherwise required by law. When we do, we will post a notice on the Website.

Users may reach out to us with any queries on info@sparklebrands.com, or by phone on +254 740 443032.